Library Policies

Philosophy of Service -

As Library staff, we seek to provide courteous, responsive, quality service to our citizens by creating a respectful, positive, and enjoyable work environment.

In order to best achieve our commitment to provide a wide range of quality services, we support a philosophy of public service, which is embodied in the following statement:

  • We care about our patrons and believe in providing courteous and attentive service.
  • We seek innovative approaches to serve our citizens in the best way possible.
  • We believe in meeting our patrons’ informational needs by providing accurate, complete, up-to-date information.
  • We believe that patrons are entitled to efficient service from staff who are knowledgeable and motivated to provide customer satisfaction.
  • We believe in listening to our patrons and responding to their ideas and concerns.
  • We value teamwork within and between departments and recognize that all staff members are important to quality service.
  • We strive to make decisions with input from those most likely to be affected.
  • We encourage creativity and differing points of view.
  • We believe that each staff member is special and that one person can make a difference.

 

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