Curbside Pickup
Thank you for your interest in Curbside Pickup!
GUIDELINES
- You must have a regular library card to check out items.
- Temporary library cards created online will not be accepted. Please contact the Library for assistance.
- Valid ID that matches library account and hold information must be presented for pickup.
- Pickup is only available for holds placed through the online catalog, or by calling (262) 569-2193, ext. 222.
- Pickup must be scheduled at least 24 hours in advance.
- We are not able to fulfill drop-in hold requests.
- Please call (262) 569-2193, ext. 222 with Curbside Pickup questions.
- For library card questions, please visit our Library Card FAQs page.
STEP ONE – PLACING HOLDS
- Log in to your library account.
- Search for items
- Click "PLACE A HOLD" next to your chosen item
- Choose Oconomowoc Public Library as "Pickup library"
- Click "Submit Request"
- Continue selecting items and placing holds
- Verify all holds are correct by clicking "My Account" and then "Holds."
STEP TWO – SCHEDULING PICK UP
- Holds must be placed prior to scheduling pickup.
- Registration for Curbside Pickup is required and must be scheduled at least 24 hours in advance.
- We are not able to fulfill drop-in hold requests.
- Select date and time from the Curbside Pickup Calendar below to register.
- Appointments are limited to three (3) per 30-minute time slot.
- "Registrations are FULL" will show if no appointments are available in a time slot.
- Click "Begin Registration"
- Complete the registration form
- Click "Register" to submit
- You will receive an email confirming your pickup appointment.
- NOTE: The person picking up must arrive in the vehicle with the license plate matching the one provided during registration. Please email Kelsey Butterfield, Circulation Supervisor, at kbutterfield@oconomowoclibrary.org at least 24 hours ahead of your scheduled time if this is not possible.
Curbside Pickup Calendar
STEP THREE – PICK UP
- Log in to your library account to verify your holds have been filled before coming to the Library.
- Arrive at the Library within your scheduled pickup time. Please be on time, so we can serve as many patrons as possible.
- Park in a spot designated for Curbside Pickup, marked with bright yellow signs.
- Call (262) 569-2193, ext. 222 to let staff know you have arrived.
- If you do not have a cell phone, please call before leaving home and provide an estimated arrival time your name, and your vehicle's license plate number.
- If you do not have a vehicle, please email Kelsey Butterfield, Circulation Supervisor, at kbutterfield@oconomowoclibrary.org.
- For everyone’s safety, please remain in your vehicle until library staff have reentered the building.
- Library staff will leave bagged materials on a cart by the outdoor book drop after verifying the license plate number on the waiting vehicle matches the pick-up request.
- If you do not arrive for your scheduled pickup time, the Library will hold your items for three (3) days. You will need to schedule a new pickup appointment.
RETURNS
Items can be returned any time using the outdoor book drop located on the west side of the Library.
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